Dispute Resolution

Last updated: September 2026 | P2P money vs on-platform order status

ZeroFee.gg never holds or refunds peer-to-peer (P2P) payment money. We can update order status, review evidence in chat, and take account actions. We cannot reverse PayPal, bank, card, or crypto transfers between buyers and sellers.

1. Two Different Things

P2P payment disputes

Money sent directly between users. Resolve with the other party or your payment provider (PayPal Goods & Services, bank chargeback, etc.). ZeroFee cannot refund those funds.

On-platform order status

Inside chat you can mark an order Disputed, upload evidence, and request Support review. Admins may set an outcome that affects order status and trust — not a cash refund from ZeroFee.

See Platform Safety Systems for chat warnings, reporting, and related tools.

2. Step 1: Talk in Platform Chat

Before escalating, try to resolve directly on ZeroFee chat (keep evidence on-platform):

1

Explain the issue

Describe what was ordered vs what happened. Propose a clear fix (re-delivery, partial refund between you, cancel, etc.).

2

Share evidence in chat

Screenshots, delivery proof, payment receipts, and timestamps. Off-platform-only chats are harder to review.

3

Allow a reasonable reply window

Give the other party time to respond before marking Disputed, unless there is clear fraud risk.

3. Step 2: Mark Order Disputed (On-Platform)

When an order is marked Disputed in chat:

  • Both parties get a window (typically about 48 hours) to submit evidence on the platform
  • System messages and notifications remind you of the deadline
  • You may open a Support ticket or use Help → Open a ticket (signed-in users)
  • Support may open a temporary Support chat session to collect facts; ending that chat does not auto-refund money
  • Buyer Premium Dispute Fast-Lane only prioritizes the support queue — it is not an automatic win or cash guarantee

Admin outcomes (for example seller-fault vs cancelled) update order status and may affect seller trust / strikes. They do not move P2P funds. Money recovery remains with your payment provider or the other party.

4. Step 3: Payment Provider Dispute

If the issue is unpaid delivery or fraud on a P2P transfer, use your payment provider:

PayPal / similar

  • • Open a dispute within the provider's deadline (often up to ~180 days)
  • • Attach chat logs, screenshots, and listing details from ZeroFee
  • • The provider decides — ZeroFee is not a party to that decision

Card / bank chargeback

  • • Contact your bank within their chargeback window
  • • Explain non-delivery or unauthorized use with evidence
  • • Bank investigation is separate from ZeroFee order status

5. Step 4: Report Abuse

Reporting helps protect other users even when money cannot be recovered here:

  • Use Report on a profile or listing
  • Include a clear description and screenshots
  • We may suspend or ban accounts that violate policies
  • We preserve relevant chat and order records for moderation and lawful requests

Note: A report alone does not create a ZeroFee cash refund.

6. Step 5: Legal / Law Enforcement

For significant fraud:

  • File a police or cybercrime report where appropriate
  • Consider small claims or other remedies under your local law
  • ZeroFee cooperates with valid legal process and may provide preserved records when required

7. Class Action Waiver

By using ZeroFee.gg, you agree to resolve disputes with ZeroFee individually and waive any right to participate in class actions, collective proceedings, or representative actions against us to the extent permitted by law.

8. Contact

Support: [email protected] · Help Center

Resolve P2P money with the other party or your payment provider. Use Disputed status and Support for on-platform evidence and account safety — not for ZeroFee cash refunds of trades.