Refund Policy

Last updated: September 2026 | Clear and Simple

⚠️ NO TRANSACTION REFUNDS: ZeroFee.gg is an open P2P marketplace. We do NOT process, handle, or touch any payments between users. Therefore, we CANNOT and WILL NOT provide refunds for any transactions between buyers and sellers.

1. P2P Transaction Refunds (NONE)

We do NOT provide refunds for:

  • Any purchases between buyers and sellers
  • Disputes between users
  • Lost, stolen, or undelivered items
  • Account bans by game publishers after purchase
  • Buyer's remorse or change of mind
  • Items not as described (dispute between users)
  • Any other P2P transaction issue

Why? We never touch the money. All payments go directly from buyer to seller. We have no ability to reverse, refund, or interfere with payments.

2. What To Do Instead

If you have a transaction issue:

For Buyers:

  • • Contact your payment provider (PayPal, bank, credit card) for chargeback
  • • Report the seller on our platform
  • • File a police report for significant fraud
  • • Use payment methods with buyer protection in future

For Sellers:

  • • Document all delivery proof (screenshots, timestamps)
  • • Respond to payment provider disputes with evidence
  • • Report fraudulent buyers to platform

3. Premium Subscription Refunds (7-Day)

✅ 7-Day Money-Back Guarantee: Seller Premium and Buyer Premium purchases are eligible for a FULL refund within 7 days of purchase, no questions asked (Week, Month, and Year buyer durations included).

How to request a premium refund:

  • Email [email protected] within 7 days of purchase
  • Subject: "Premium Refund Request" or "Buyer Premium Refund Request"
  • Include your account email, purchase date, and plan (Seller Monthly/Yearly or Buyer Week/Month/Year)
  • Refunds processed within 5-7 business days
  • Refunded to original payment method

After 7 days: Premium periods are non-refundable. Seller Premium: you may cancel to prevent future renewals where applicable. Buyer Premium is prepaid and does not auto-renew; ending early forfeits remaining time.

Full billing terms: Premium Subscription Terms

4. Exceptions (Rare)

We may consider refunds outside policy in exceptional cases:

  • Platform error causing duplicate premium charges
  • Technical issue preventing premium feature access (verified by our team)
  • Account suspended in error by our platform

All exception requests are reviewed case-by-case. Our decision is final.

5. Donations

Community donations are generally non-refundable. See Donation Policy.

6. Contact

Support: [email protected]

By using ZeroFee.gg, you acknowledge that we do not provide transaction refunds and understand the 7-day premium refund policy.